OLENO PTE. LTD. PRIVACY POLICY (“POLICY”)
We know that you care about how your personal information is collected, used and shared. OLENO Pte. Ltd. respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit our website, contact us, make an enquiry, use our services, interact with us through social media or messaging platforms, visit our showroom, purchase from us, or otherwise deal with us.
1. About OLENO
In this Privacy Policy, “OLENO”, “we”, “our” or “us” refers to:
OLENO Pte. Ltd.
UEN: 202223540E
Website: https://www.oleno.sg/
OLENO provides curtains, blinds, Lunea™ mesh systems and related home furnishing products and services in Singapore.
We are bound by the Personal Data Protection Act 2012 of Singapore and other applicable laws and regulations relating to personal data protection.
By visiting our website, submitting an enquiry, contacting us through WhatsApp, social media, online forms or other channels, visiting our showroom, engaging our services, or providing personal data to us, you acknowledge and consent to the collection, use and disclosure of your personal data as described in this Privacy Policy.
2. Personal Data We May Collect
Depending on how you interact with us, we may collect the following types of personal data:
2.1 Contact and identification information
This may include:
Name;
Email address;
Mobile number or telephone number;
WhatsApp number;
Address, installation address or delivery address;
Unit number, building name or property type;
Identification information, where necessary for employment, payment, legal, contractual or administrative purposes.
2.2 Enquiry, quotation and order information
This may include:
Details of the products or services you are interested in;
Window, door, balcony, room or property measurements;
Photographs, videos or floor plans provided by you for quotation, measurement, installation, rectification or service purposes;
Product preferences, fabric choices, colour choices and design preferences;
Quotation details, invoice details, payment status and transaction records;
Appointment, showroom visit, site measurement, installation and service records;
Conversation history with our sales, customer service, administrative or installation team.
2.3 Payment and transaction information
This may include:
Payment method;
Transaction amount;
Payment confirmation records;
Bank transfer or payment reference details;
Card payment details where processed by our payment service providers.
We do not store full credit card or debit card details unless required and permitted by applicable law. Card transactions are generally processed by third-party payment service providers.
2.4 Website, advertising and technical information
When you visit our website or interact with our advertisements, we may automatically collect technical and usage information through cookies, pixels, tags, server logs and similar technologies.
This may include:
IP address;
Browser type and version;
Device type;
Operating system;
Pages viewed;
Date and time of visit;
Referring website or source;
Landing page;
Buttons clicked, including WhatsApp, call, form and booking buttons;
Website forms submitted;
Advertising campaign information;
UTM parameters;
Google click identifiers, such as gclid, gbraid and wbraid;
Meta/Facebook click and browser identifiers, such as fbclid, fbc and fbp;
TikTok click and browser identifiers, such as ttclid and ttp;
Cookie identifiers and similar online identifiers.
2.5 Social media and messaging information
If you interact with us through platforms such as Facebook, Instagram, TikTok, WhatsApp, Messenger or other social media and messaging channels, we may collect information that you provide or that is made available to us through those platforms, such as:
Your social media profile name or handle;
Your message content;
Your contact details;
Your enquiry details;
Ad source or campaign information where available;
Conversation status, such as whether your enquiry is open, quoted, qualified, disqualified or converted into a customer.
Your use of these platforms is also subject to the privacy policies and terms of the relevant platform.
2.6 Employment information
If you apply for employment with OLENO, we may collect information such as:
Name and contact details;
Date of birth;
Nationality;
Identification or work pass details;
Employment history;
Education and qualifications;
References;
Salary expectations;
Interview notes;
Other information provided in your job application.
3. Sensitive Personal Data
We do not generally collect sensitive personal data such as race, religion, political opinions, health information, criminal records, biometric data or similar sensitive information unless:
You voluntarily provide it to us;
It is necessary for a specific lawful purpose;
It is required for employment, legal, regulatory, safety or contractual reasons; or
We are permitted or required by law to collect it.
Please do not provide sensitive personal data to us unless it is necessary for your enquiry, transaction, employment application or our provision of services.
4. How We Collect Personal Data
We may collect personal data from you directly or through third parties.
This includes when you:
Submit a form on our website;
Submit an RFQ, quotation request or contact form;
Contact us through WhatsApp, phone, email, Facebook, Instagram, TikTok, Messenger or other channels;
Visit our showroom;
Book an appointment;
Request a site measurement;
Make a purchase;
Provide photographs, videos, floor plans or measurements;
Interact with our advertisements;
Visit our website;
Take part in surveys, promotions, events or campaigns;
Apply for a job;
Communicate with our staff, contractors or representatives.
We may also receive personal data from third-party service providers, platforms and tools that we use to operate our business, including customer relationship management, messaging, forms, advertising, analytics, payment and booking platforms.
5. Purposes for Collecting, Using and Disclosing Personal Data
We may collect, use and disclose your personal data for the following purposes.
5.1 To provide our products and services
This includes:
Responding to enquiries;
Preparing quotations;
Arranging showroom appointments;
Arranging site measurements;
Processing orders;
Managing installation schedules;
Providing after-sales support;
Handling defects, warranty claims, rectification works or customer service matters;
Communicating with you about your enquiry, order or service request;
Maintaining customer records;
Processing payment and issuing receipts or invoices.
5.2 To operate and improve our business
This includes:
Managing customer relationships;
Training and supervising staff;
Improving our sales process, website, services and customer experience;
Conducting internal reporting and business analysis;
Managing accounting, administrative and operational records;
Preventing fraud, abuse, unauthorised transactions or security incidents;
Testing, maintaining and improving our systems and software.
5.3 To conduct marketing and advertising
We may use your personal data to:
Send you updates, promotions, offers or service information;
Contact you through email, phone, WhatsApp, SMS, social media, messaging platforms or other communication channels;
Conduct remarketing or retargeting campaigns;
Create or update advertising audiences;
Measure advertising performance;
Optimise advertising campaigns;
Understand which enquiries, leads and customers are generated from our advertising;
Build similar or lookalike audiences on advertising platforms;
Exclude existing customers from certain advertisements;
Improve the relevance of our advertisements.
We may use platforms and tools such as Google Ads, Google Analytics, Meta/Facebook/Instagram, TikTok, HubSpot, respond.io, Cognito Forms, WhatsApp Business and other similar service providers for these purposes.
Where applicable, contact information such as email address or phone number may be encrypted, hashed or otherwise protected before being shared with advertising platforms for matching, conversion measurement, remarketing or campaign optimisation.
5.4 To track website and advertising conversions
We may use cookies, pixels, tags, server-side tracking, conversion APIs and similar technologies to track events such as:
Page views;
Product page views;
WhatsApp clicks;
Phone call clicks;
Form submissions;
RFQ submissions;
Booking completions;
Qualified lead status;
Customer status;
Payment or purchase-related milestones.
This helps us understand whether our marketing efforts are effective and whether customers who contact us later become qualified leads or customers.
5.5 To comply with legal and business obligations
We may use and disclose personal data where necessary to:
Comply with applicable laws and regulations;
Respond to lawful requests by authorities;
Assist in investigations or enforcement actions;
Enforce our contracts, terms and policies;
Protect our rights, property, safety, staff, customers or business;
Handle disputes, complaints, claims or legal proceedings;
Maintain proper accounting, tax and business records.
5.6 For employment purposes
If you apply for employment with OLENO, we may use your personal data to:
Assess your application;
Contact you about employment opportunities;
Conduct interviews;
Verify information provided by you;
Process work pass, employment, payroll, HR and administrative matters;
Comply with employment laws and regulatory obligations.
6. Cookies, Pixels and Similar Technologies
Our website may use cookies, pixels, tags and similar technologies.
These technologies may be used by us and by third-party service providers to:
Operate the website;
Analyse website performance;
Understand visitor behaviour;
Measure advertising effectiveness;
Track conversions;
Remember preferences;
Improve user experience;
Conduct remarketing and retargeting;
Optimise advertising campaigns.
Third-party platforms may also place or read cookies and similar identifiers on your device when you visit our website or interact with our advertisements.
You may manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality or performance of our website and may limit our ability to provide certain features.
7. Social Media, Messaging Platforms and Third-Party Platforms
We may interact with you through social media and messaging platforms such as Facebook, Instagram, TikTok, WhatsApp, Messenger and other channels.
If you contact us through these platforms, your personal data may also be collected, used and stored by the platform provider according to its own privacy policy and terms.
We do not control how these platforms collect, use, store or disclose your personal data. You should review the privacy policy of the relevant platform if you have questions about how it handles your information.
8. Audio, Video, Photographs and Onsite Records
When you communicate with us, visit our showroom, attend a site measurement, receive installation services, request rectification works or otherwise interact with our staff, contractors or representatives, we may collect audio, video, photographic and other visual records where reasonably necessary for business, service, safety, quality control, training, dispute resolution or record-keeping purposes.
This may include:
Call recordings;
Meeting recordings;
CCTV or showroom security footage;
Photographs or videos taken during onsite measurement;
Photographs or videos taken before installation;
Photographs or videos taken during installation;
Photographs or videos taken after installation;
Photographs or videos of windows, doors, walls, ceilings, floors, tracks, frames, fittings, furniture surroundings and installation areas;
Photographs or videos of completed works;
Photographs or videos of defects, damage, rectification issues, customer complaints or site conditions;
Photographs, videos, floor plans or measurements provided by you for quotation, measurement, installation or customer service purposes.
These records may be used for purposes such as preparing quotations, confirming measurements, planning installation, verifying workmanship, documenting site conditions, handling disputes, training staff, improving service quality, supporting warranty or rectification matters, and maintaining proper business records.
We may use installation or product photographs for internal records, workmanship review, training, portfolio or marketing purposes. Where such photographs or videos clearly identify you, your family members, occupants of the premises, private personal items or other personal information, we will take reasonable steps to obtain consent, avoid unnecessary identification, blur or crop identifiable details, or limit use to internal record purposes, unless otherwise permitted by law.
9. Disclosure of Personal Data
We do not sell your personal data.
We may disclose personal data where necessary for the purposes described in this Privacy Policy, including to:
Our directors, employees, sales staff, administrative staff, installers, contractors and authorised representatives;
Payment service providers;
Delivery, logistics, installation and service partners;
IT, website, hosting, software, analytics and cloud service providers;
CRM, messaging and form service providers;
Advertising and social media platforms;
Professional advisers, including lawyers, accountants, auditors and insurers;
Government authorities, regulators, law enforcement agencies or courts where required or permitted by law;
Any party to whom disclosure is necessary for the protection of our rights, property, safety, business or legal interests.
We require our service providers and partners to handle personal data appropriately and only for the purposes for which the data was provided, subject to applicable laws and contractual arrangements.
10. Overseas Transfer of Personal Data
Some of our service providers, platforms, systems or data storage locations may be outside Singapore.
This means your personal data may be transferred to, stored in or processed in countries outside Singapore.
Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred personal data receives a standard of protection that is comparable to the protection under the Personal Data Protection Act 2012, where required by applicable law.
11. Marketing Communications and Opt-Out
We may send you marketing communications about our products, services, promotions, showroom updates or related matters if you have consented, made an enquiry, purchased from us, or where permitted by law.
You may opt out of marketing communications at any time by contacting us at:
Email: [email protected]
WhatsApp: +65 8881 1843
Please note that even if you opt out of marketing communications, we may still contact you for non-marketing purposes, such as responding to your enquiry, fulfilling an order, arranging installation, handling payment, providing customer service, or complying with legal obligations.
Where applicable, we will comply with the Do Not Call provisions under Singapore law.
12. Withdrawal of Consent
Your consent for the collection, use and disclosure of your personal data remains valid until withdrawn by you in writing, unless otherwise permitted or required by law.
You may withdraw consent by contacting us at:
Email: [email protected]
After receiving your request, we may require reasonable time to process it and inform you of any consequences of withdrawal. In general, we will seek to process your request within ten (10) business days.
Depending on the nature of your withdrawal, we may not be able to continue providing certain products, services, quotations, installations, support or communications to you.
Withdrawing consent does not affect our right to continue collecting, using or disclosing personal data where such collection, use or disclosure is permitted or required under applicable law.
13. Accuracy of Personal Data
We generally rely on personal data provided by you or your authorised representative.
Please ensure that the personal data you provide to us is accurate, complete and up to date.
If your personal data changes, please inform us at:
Email: [email protected]
14. Protection and Security of Personal Data
We take reasonable steps to protect personal data in our possession or under our control from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
These steps may include:
Limiting access to personal data on a need-to-know basis;
Using passwords, access controls and account permissions;
Using secure systems and service providers;
Maintaining reasonable administrative, technical and organisational safeguards;
Reviewing and improving our data protection practices where appropriate.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.
Unless you object, we may communicate with you through email, WhatsApp, phone, social media or other commonly used communication channels. You acknowledge that such communications may carry inherent security risks.
15. Retention of Personal Data
We will retain your personal data for as long as it is necessary to fulfil the purposes for which it was collected, or as required or permitted by law.
This may include retaining personal data for:
Customer service and after-sales support;
Warranty, defect or rectification matters;
Accounting, tax and audit purposes;
Legal, contractual or regulatory obligations;
Dispute resolution;
Business records;
Marketing, reporting and analytics purposes, where permitted.
When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, unless retention is required or permitted by law.
16. Access and Correction Requests
You may request access to or correction of your personal data held by us by contacting us at:
Email: [email protected]
We may require sufficient information to verify your identity before processing your request.
We will respond to your request as soon as reasonably possible. If we are unable to respond within thirty (30) days, we will inform you in writing within that period of the time by which we will be able to respond.
Where permitted by law, we may charge a reasonable fee for processing an access request.
We may also decline access or correction requests in circumstances permitted under applicable law.
17. Complaints and Enquiries
If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal data, please contact us at:
OLENO Pte. Ltd.
Email: [email protected]
WhatsApp: +65 8881 1843
Website: https://www.oleno.sg/
We will review and respond to your enquiry or complaint as soon as reasonably possible.
18. Third-Party Websites and Links
Our website, advertisements, social media pages or messages may contain links to third-party websites or platforms.
We are not responsible for the privacy practices, content or security of third-party websites or platforms. You should review the privacy policies of those third parties before providing any personal data to them.
19. Changes to This Privacy Policy
We may update, amend or replace this Privacy Policy from time to time without prior notice.
The latest version will be published on our website at:
Your continued use of our website, services or communication channels after any update constitutes your acknowledgement and acceptance of the updated Privacy Policy.
20. Contact Details
For privacy-related matters, access or correction requests, withdrawal of consent, marketing opt-out requests or complaints, please contact:
OLENO Pte. Ltd.
Email: [email protected]
WhatsApp: +65 8881 1843
Website: https://www.oleno.sg/
